Return and exchange

DELIVERY INFORMATION Local Delivery (Osijek): Orders received before 4:00 PM are delivered the same day within the Osijek area. Croatia: Delivery time: 1–3 business days. BOX NOW delivery is free of charge. For all orders over €200, all delivery methods are free. Cash on delivery (COD) is available only with GLS courier delivery. Slovenia: Delivery time: 3–5 business days. COD available for Slovenia over GLS. Rest of Europe and UK: Delivery time: 5–7 business days.

Please read these Return and exchange of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Return and exchange of Service. If you do not agree to all the Return and exchange and conditions of this agreement, then you may not access the website or use any services. If these Return and exchange of Service are considered an offer, acceptance is expressly limited to these Return and exchange of Service.

RETURNS POLICY Damaged Items During Transport We do not accept returns for items damaged during transport. Return Policy – DubaiParfem.store Thank you for shopping at DubaiParfem.store. We are committed to offering high-quality, handmade perfumes and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return policy below. 1. Conditions for Returns Items must be returned within 7 days of the delivery date. To be eligible for a return: The item must be unused, unopened, and in the same condition as received. The item must be in its original packaging. You must provide proof of purchase (order confirmation or receipt). 2. Non-Returnable Items The following items cannot be returned: Opened or used perfumes. Items purchased on sale or with a promotional code. Custom-made or personalized products. 3. Return Process Contact Us: Email: prodaja@dubaiparfem.store Include your order number and reason for return. Approval: Once your return request is approved, you will receive instructions on how to send the item back. Shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping service or insured shipment. Inspection: Upon receipt, we will inspect the item and notify you of the approval or rejection of your return. 4. Refunds Approved refunds will be issued via the original payment method within 7 business days after approval. Shipping costs are non-refundable. If a return is rejected, the item will be sent back to you. 5. Exchanges We do not offer direct exchanges. To replace an item, please return your original purchase and place a new order. 6. Damaged or Defective Items If you receive a damaged or defective item, contact us within 24 hours of delivery. Provide photos of the product and packaging for verification. We will offer a replacement or refund for verified cases. 7. Contact Information For any questions regarding our return policy: 📧 Email: prodaja@dubaiparfem.store 📞 Phone: +385 95 2900 203 PAYMENT METHODS You can pay for your purchase using the following credit and debit cards: Visa Mastercard Maestro 💵 Cash on Delivery (COD) available only via GLS courier delivery. All card payments are processed through a secure and encrypted payment system. Your card details are never stored or accessible to our online store.

Please read these Return and exchange of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Return and exchange of Service. If you do not agree to all the Return and exchange and conditions of this agreement, then you may not access the website or use any services. If these Return and exchange of Service are considered an offer, acceptance is expressly limited to these Return and exchange of Service.