Privacy policy

At MSTV j.d.o.o., Franje Krežme 16, 31000 Osijek (hereinafter referred to as “MSTV” or “the controller”), we value your privacy and are committed to maintaining the highest level of protection for your personal data. When providing our online store services at “dubaiparfem.shop” or conducting business through telecommunications, we ensure that your data is processed in accordance with applicable European legislation (General Data Protection Regulation – GDPR) and the laws of the Republic of Croatia (the current Personal Data Protection Act, the Electronic Commerce Act, and the Electronic Communications Act). This Privacy Policy defines how MSTV collects, uses, and protects information about you, as well as your rights regarding the data we hold and how you can exercise them. MSTV is committed to safeguarding your privacy. If we ask you to provide certain information by which you can be identified while using this website, we guarantee that it will be used strictly in accordance with this Privacy Policy. MSTV undertakes to keep all collected data secure and will not share it with third parties without your consent, except in cases where such data is requested by a competent state authority with a legal basis to do so, or in cases of suspected misuse by a website user. This Privacy Policy may be amended or updated at any time without prior notice. We kindly ask you to review it periodically to ensure that you agree with any changes or updates.

Please read these privacy policy of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these privacy policy of Service. If you do not agree to all the privacy policy and conditions of this agreement, then you may not access the website or use any services. If these privacy policy of Service are considered an offer, acceptance is expressly limited to these privacy policy of Service.

TYPES OF PERSONAL DATA, PURPOSES OF PROCESSING, AND LEGAL BASES Personal data refers to any information that identifies you as an individual or a recognizable person. An individual can be identified directly or indirectly, particularly through identifiers such as name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity. Below, for each type of website use, the controller defines which personal data is collected. All personal data you entrust to us will be treated with the utmost confidentiality and used solely for the purposes for which it was provided. If there is a need to process your data for a different purpose, we will contact you in advance to request your prior written consent. VISITING THE DUBAIPARFEM.SHOP WEBSITE Our website automatically records certain data about your visit on the server where it is hosted. This includes your IP address, time of visit, requested content (specific page), access status/HTTP status code, the amount of data transmitted, referring URL, browser type, and similar information. Such data is collected through cookies. We will ask for your consent before installing invasive cookies, while certain data may be collected based on our legitimate interest. For more details, please see our Cookie Policy. The legal basis for processing the above data is our legitimate interest in ensuring network and information security—specifically, detecting and preventing unauthorized access that could compromise the availability, integrity, and confidentiality of stored or transmitted data, as well as the security of related services accessed through these systems. Data retention is limited to the duration necessary for the purpose for which the data is collected. We process collected personal data separately, without linking it to other user data, and do not perform any profiling of your purchasing behavior. REGISTRATION You may register on our website to create a user account, allowing you to purchase products as a registered user. To activate your account, MSTV collects the following personal data voluntarily provided by you: Full name Company name and position (optional) Email address and password Phone number Address This information is collected to register your user account and for any communication related to it. When purchasing through your account, the “My Account” section also stores your order history and stock tracking preferences if you wish to be notified when specific products are restocked or marked as favorites. Data is processed based on your consent, valid for a period of five years or as required by applicable law. After this period, your account will be deleted unless renewed. You may withdraw your consent or delete your account at any time by sending an email to prodaja@dubaiparfem.shop or by written request to MSTV j.d.o.o., Franje Krežme 16, 31000 Osijek, Croatia. PRODUCT PURCHASES When purchasing products as a registered or guest user, MSTV collects: Full name Company name (optional) Email address Phone number Address Order note (optional) This data is collected to fulfill our contractual obligations, including order processing, product delivery, and potential complaint resolution. The legal basis for processing is our contractual relationship with you. Since this data is necessary to complete a purchase, we cannot provide products without it. Under the Electronic Communications Act, we may send product updates and news to your email address unless you opt out during purchase. No automated profiling is performed—only personalized messages relevant to your past interactions. You can unsubscribe at any time via prodaja@dubaiparfem.shop or by mail. NEWSLETTER SUBSCRIPTION You can subscribe to receive our newsletter containing updates, promotions, and news related to our business. Newsletters are sent occasionally when special offers or new products become available. Data is processed based on your consent for a period of five years or until you withdraw it. You can unsubscribe anytime by email at prodaja@dubaiparfem.shop or by written request. LIVE CHAT AND OTHER COMMUNICATION When you contact us via email, phone, or live chat, we process your personal data solely to respond to your inquiry and provide requested information. We collect only the data you voluntarily provide. Any information collected this way is used for the operation of our online store and internal administrative purposes. INSTAGRAM You may contact us via our social media accounts (e.g., Instagram) by commenting, sending messages, or using chat features. Data shared this way is processed only to respond to your inquiry or comment. We have a legitimate interest in managing our social media accounts, sharing content, and engaging with visitors. Our website may use Instagram plugins that establish a direct connection between your browser and Instagram’s servers. We have no control over data collected this way. If you are logged in to your social media account, your interactions (likes, follows, comments) may be linked to your account. Even if you are not logged in, plugins may send your IP address to Instagram. For more details, see Instagram’s Privacy Policy: https://help.instagram.com/519522125107875/ DATA RETENTION PERIOD We store your data only as long as necessary to fulfill the purpose for which it was collected. Once that period expires, your data will be permanently deleted or anonymized. Data processed under legal obligations is stored for the legally required period. Data related to contracts is kept for the duration of the contract and until the expiration of the limitation period for claims. Invoices and similar documents are retained for up to 11 years under accounting and tax laws. Newsletter and consent-based data are stored for up to five years or until withdrawal of consent. DATA RECIPIENTS MSTV respects user privacy and does not disclose data to unauthorized third parties without consent, except when required by law or competent authorities. We may entrust certain processing tasks to business partners (data processors) who act solely on our behalf and under strict confidentiality agreements. Within legal limits, your data may be disclosed to: Postal and delivery service providers (e.g., GLS Croatia) Distributors, suppliers, and authorized service centers Accounting and legal advisors Data destruction services IT maintenance providers Website administrators Cloud and email service providers Customer relationship management (CRM) system providers We do not transfer personal data outside the EU/EEA or to international organizations without adequate protection. DATA SECURITY We are committed to protecting your data through physical, electronic, and managerial safeguards. Our website uses SSL (Secure Socket Layer) with 128-bit encryption, the same security level used by major banks. Users are responsible for safeguarding their account credentials and ensuring adequate antivirus protection. You may request access, correction, or deletion of your data anytime by emailing prodaja@dubaiparfem.shop or writing to MSTV j.d.o.o., Franje Krežme 16, 31000 Osijek, Croatia. FREEDOM OF CHOICE You control the information you provide. Without certain data, some website features or services may not be available. You may withdraw consent or update your data at any time via prodaja@dubaiparfem.shop . CHILDREN’S CONSENT Children under 15 may provide personal data only with the consent of a parent or legal guardian. We do not knowingly collect data from children under 15, nor share such data without guardian authorization. YOUR RIGHTS You have the right to: Withdraw consent at any time Access your personal data Correct inaccurate or incomplete data Request deletion (“right to be forgotten”) Restrict processing in certain cases Data portability – to transfer your data to another controller Object to processing based on legitimate interests File a complaint with the relevant supervisory authority Requests may be submitted in writing to: MSTV j.d.o.o., Franje Krežme 16, 31000 Osijek, Croatia or via email: prodaja@dubaiparfem.shop We will respond within one month of receiving your request. CHANGES TO THE PRIVACY POLICY Any changes to this Privacy Policy will be published on this website. By using this website, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. Updated: April 4, 2025

Please read these privacy policy of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these privacy policy of Service. If you do not agree to all the privacy policy and conditions of this agreement, then you may not access the website or use any services. If these privacy policy of Service are considered an offer, acceptance is expressly limited to these privacy policy of Service.