Delivery is made the same day in the Osijek area for orders received by 4:00 PM.
Delivery within Croatia takes 1-3 days.
For Slovenia and Hungary 3-5 business days
In case the goods are damaged during transport, we do not accept returns.
Thank you for shopping at dubaiparfem.store. We strive to provide high quality handmade perfumes and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.
- Products must be returned within 7 days of the delivery date.
- To qualify for a refund:
- The item must be unused, unopened and in the same condition in which you received it.
- The item must be in its original packaging.
- Proof of purchase (order confirmation or invoice) must be provided.
The following items cannot be returned:
- Opened or used perfumes.
- Items purchased on sale or with a promotional code.
- Customized or personalized products.
1. Contact us:
- Email: sales@dubaiparfem.store
- Provide the order number and the reason for the return.
2. Approval:
- Once your return request is approved, you will receive instructions on how to return the item.
3. Sending:
- The buyer bears the return costs.
- We recommend using a delivery service with tracking or shipment insurance.
4. Overview:
- Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of the return.
- Approved refunds will be refunded to the original payment method within 7 business days of approval.
- Shipping costs are non-refundable.
- If the return is rejected, the item will be returned to you.
- We do not offer direct exchanges. If you would like to exchange an item, please return the original product and place a new order.
- If you receive a damaged or defective item, please contact us within 24 hours of delivery.
- Provide photos of the damaged product and packaging for verification.
- We will offer a replacement or refund for confirmed cases.
For any questions or concerns regarding our return policy, please contact us:
- Email: sales@dubaiparfem.store
- Phone: +385952900203
The purchase of products in our web shop can be paid for with the following types of credit and debit cards:
Visa
MasterCard
Maestro
Diners
Payment by card is made through a secure and protected online payment system, and card details are not available to our web shop at any time.
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