Privacy Policy

PRIVACY PROTECTION

At MSTV jdoo, Franje Krežme 16, 31000 Osijek (hereinafter: "MSTV" or "Manager"), we respect your privacy, therefore we strive to maintain the highest level of protection of your personal data. When providing our online store services "dubaiparfem.shop" or when doing business via telecommunications, we guarantee that we process your data in accordance with applicable European legislation (General Data Protection Regulation - GDPR) and in accordance with the laws of the Republic of Croatia (the applicable Law of the Republic of Croatia on the Protection of Personal Data, the Law on Electronic Commerce on the Market and the Law on Electronic Telecommunications).

This Privacy Policy defines how MSTV obtains, uses and protects information about you and what your rights are in relation to the information we hold about you and how to respect them. MSTV is committed to protecting your privacy. If we ask you for some information based on which you can be identified while using this website, we guarantee that it will be used exclusively in accordance with this Privacy Policy. MSTV undertakes to carefully store the acquired data and will not pass it on to a third party without consent, that is, except in cases where the data would be required by the competent state authority, which would have a legal basis for this, and in case of suspected abuse by the website user. This privacy policy may be modified or updated at any time without notice or warning. Please review the Privacy Policy periodically to ensure that you agree with any changes.

 

MANAGEMENT AND PROCESSING OF PERSONAL DATA

The controller of your personal data is MSTV jdoo, Franje Krežme 16, 31000 Osijek, e-mail: sales@dubaiparfem.shop

 

TYPES OF PERSONAL DATA, PURPOSE OF PROCESSING AND LEGAL BASIS

Personal data is any data that identifies you as an individual or identifiable person. An individual can be identified when he can be identified directly or indirectly, in particular by providing identifiers such as name, identification number, location data, internet identifier or by providing one or more facts specific to physical, physiological, genetic, mental, economic, cultural or social identity. Below, for each use of the website, it is defined which personal data of individuals is collected by the manager.

All personal data you provide to us will be treated with the utmost confidence and will only be used for the purposes for which it was provided. If there is a need to further process your data for another purpose, we will contact you in advance and request your prior written consent.

 

VISIT THE WEBSITE DUBAIPARFEM.SHOP

A website works by recording certain data about a visit to a website on the server where the website is located. This data includes the IP number, time of visit, content of the request (specific page), access status / HTTP status code, amount of data transferred each time, the website from which the request comes (referrer URL), browser, and the like.

We collect (personal) data collected in this way using cookies and will ask for your consent before installing invasive cookies, while we may collect certain data based on our legitimate interests. You can read more about cookies on our Cookie Policy website.

The legal basis for processing the above data is our legitimate interest, namely to ensure network and information security, i.e. to enable the detection and prevention of unauthorized access, which may jeopardize the availability, integrity and confidentiality of stored or transmitted personal data and the security of related services accessed via these networks and systems.

The duration is limited to the purpose for which the above data is collected.

We process the collected (personal) data separately and do not link it with other personal data of users of our website, and we do not perform any profiling of your purchasing behavior.

 

 

REGISTRATION

You can register on our website and thus create a user account and, as a registered user, you can buy products on our website.

To activate your account, MSTV collects the following personal information from you, which you provide voluntarily:

– first and last name

– company name and job title (optional information)

– e-mail address and password

– phone number

– address

All of the above information that you provide to us is collected for the purposes of registering on the website (to create a user account) and for any communication related to the user account. If you purchase through a user account, the “My Account” tab also stores information about your orders. Furthermore, information is also stored for tracking inventory if you want to know when an individual product will be back in stock and if you mark an individual product as a favorite.

The data is processed on the basis of your consent, the consent is given for a specific period of 5 years or for a period specified by relevant legislation. After the expiry of the five-year period, your user account will be deleted, unless the consent is renewed. You can also revoke your consent or user account at any time free of charge by sending a revocation of your consent via e-mail to: prodaja@dubaiparfem.shop for registration purposes or by sending a letter to MSTV jdoo, Franje Krežme 16, 31000 Osijek.

 

PRODUCT PURCHASE

If you purchase certain products as a registered or unregistered user of our website, MSTV collects the following information from you:

– first and last name

– company name (optional)

– email address

– phone number

– address

– note with order (optional information)

All data collected when purchasing a product is collected for the purpose of fulfilling our contractual obligations and exercising rights arising from the contractual relationship, including resolving any complaints and delivering the purchased product. The legal basis for processing this data is our contractual relationship with you. Since the processing of this data is necessary for the purchase, the processing of this data may be carried out on the basis of the fact that you enter into a contractual relationship with us. If you do not want to provide us with this data, we cannot guarantee the purchase of our products.

In accordance with the Electronic Communications Act, we may send you information about our products and content to your e-mail address unless you indicate at the time of purchase that you do not wish to receive such information. We do not use any (automatic) profiling, but rather send you basic personalized messages that we estimate may be of interest to you based on your past interactions with us. We process this data until you revoke it. You may at any time opt out of the processing of your personal contact information for the purpose of such direct advertising by unsubscribing from such e-newsletters by e-mail to: prodaja@dubaiparfem.shop or by sending a written unsubscribe to the address MSTV jdoo, Franje Krežme 16, 31000 Osijek, Croatia.

 

SUBSCRIBE TO THE NEWSLETTER

On our website you can subscribe to receive a newsletter containing information about our promotions, offers and news, which are directly related to our business. We send the newsletter when there are special promotions and news waiting for you on our website or as needed.

This data is processed on the basis of your consent, which is given for a fixed period of 5 years. After the expiry of the five-year period, we will stop sending you advertising messages, unless you renew your consent. You can also revoke your consent at any time, free of charge, by unsubscribing from our newsletter via e-mail to: prodaja@dubaiparfem.shop or by sending it to us in writing to MSTV jdoo, Franje Krežme 16, 31000 Osijek, Croatia.

 

LIVE CHAT AND OTHER COMMUNICATION WITH US

When you send certain questions / information to the contact information published on our website (e-mail address, phone number) or via live chat, we process your personal data solely for the purpose of preparing answers to your questions and providing the necessary information.

For this purpose, we only collect your personal data that you provide us on a voluntary basis. All data collected through our websites or communicated to us in another way (e.g. through telecommunications) is collected for the purpose of providing the services of our online store and for the purpose of our internal administration and management of our business.

 

INSTAGRAM

You can contact us directly on our social media accounts, such as Instagram, by commenting, sending messages, and chatting. We will process the data you send us in this way solely for the purpose of addressing your comment, request, or question.

Based on legitimate interests, we have the right to manage our social media accounts and the content we share, engage with visitors, and respond to your requests.

In addition, our website uses Instagram plugins. When you visit our website, a direct connection is established between your browser and the Instagram server via the plugin. When you use a service that uses plugins, data may be transmitted directly from your device to the operator of the social network (Instagram). We have no influence on the data collected by the plugin. If you are logged in to the social networks listed, your use of the service may be linked to your account on these social networks. If you interact with the plugins, such as liking, following or sharing content with others or commenting, the information may automatically appear on your profile on the social network. Even if you are not logged in to your social network account, the plugins may send your IP address to the operators of the social networks. Please keep this in mind when using our services.

We expressly point out that we have no influence on the scope, nature and purpose of the processing of your personal data by social media service providers, so we refer you here to the privacy policies of the social media service providers.

Privacy policies are available at the links below:

Instagram: https://help.instagram.com/519522125107875/

 

 

DATA STORAGE PERIOD

We assure you that we only store your data for as long as is necessary to fulfill the purpose for which the individual data was collected and further used. At the end of the storage period, we will effectively and permanently delete your data or make it anonymous so that your identification is no longer possible.

The data we process on the basis of the law is kept for the period prescribed by law. The data we process to enter into a contractual relationship with you is stored for the period necessary for the performance of the contract and for the entire period during which the statute of limitations for claims under such a contract lasts, except in the case of a dispute about the contract.

Contract documents (invoices, credit notes, confirmed offers and orders, etc.) are stored for up to 11 years. If there is a specific legal retention period (e.g. accounting or tax data) for certain data processed for the implementation of sales contracts, the retention period is up to 10 years. During this time, data processing is restricted.

We store personal data that we process based on your consent, e.g. in the case of sending a newsletter, for up to 5 years or until you revoke your consent (whichever comes first). We undertake to check at regular intervals the existence of the purpose of processing personal data. We will delete the data before the expiry of the five-year period or before cancellation only if the purpose of processing personal data has already been achieved (e.g. if we would stop sending advertising emails) or if this is required by law.

 

DATA USERS

MSTV respects the privacy of users of the website dubaiparfem.shop and undertakes to carefully protect the personal data obtained and will not send it to unauthorized third parties without your consent, unless this data is requested by a competent state body, which would have a legal basis even in the event that there is suspicion of abuse in business by users of this website.

We would like to inform you that we may entrust individual tasks related to your data to our business partners (contractual processors). Business partners may process confidential data exclusively on our behalf and within the limits of our authorization (in a written contract or other legal act) and in accordance with the purposes defined in this Privacy Policy. The said data is carefully protected by the said partners and is not used for their own purposes.

Within the scope of legal authority, your personal data may be disclosed:

– to postal service providers, postal service providers and logistics/delivery services for the purpose of fulfilling your order (delivery data (name and surname, delivery address, telephone number and e-mail address) are sent to the delivery service, e.g. GLS Croatia);

– to distributors, suppliers of goods and authorized repairers;

– accounting services, law firms and other providers of legal and business advice;

– file and data destruction service providers;

– information technology service providers in the field of software servicing and maintenance;

- website administrators;

– cloud computing service providers and email service providers;

– providers of customer relationship management systems.

We undertake that neither we nor other users will transfer your personal data to a third country outside the European Union and/or the European Economic Area or to an international organization without an adequate level of protection.

 

PERSONAL DATA SECURITY

We are committed to ensuring the security of your information. In order to prevent unauthorized access or disclosure, we have adopted appropriate physical, electronic and managerial procedures to securely store and safeguard the information we collect online.

The website dubaiparfem.shop uses SSL Secure Socket Layer and 128-bit encryption. This technology provides the most effective protection that even the most successful banks use to protect all online banking data. You will recognize the use of encrypted data transmission on a website by the lock icon at the bottom of your browser status.

The user is responsible for safeguarding personal data by ensuring the security of their username and password and appropriate software (antivirus) protection for their computer.

The collection of personal data is registered on the website of the Information Commissioner.

You always have the right to free information, where you can check the accuracy of the stored data. If you wish, you can contact us by e-mail prodaja@dubaiparfem.shop or send us a request by post to the address MSTV jdoo, Franje Krežme 16, 31000 Osijek, Croatia. When transferring data, any corrections or deletions will be made if they are in accordance with the law.

 

FREEDOM OF CHOICE

The information you provide us is controlled solely by you. If you decide not to provide us with certain information, then you will not be able to access certain internet locations or functions on our website, and in such cases we will not be able to respond to your request or enter into a contractual relationship with you and consequently we will not be able to sell and deliver the desired products to you.

You can revoke your consent at any time free of charge by unsubscribing from our newsletter via e-mail to the address: info@lijepa.hr or by sending it to us in writing to the address MSTV jdoo, Franje Krežme 16, 31000 Osijek, Croatia. If your personal data changes (postal code, e-mail address, address, telephone number, etc.), please inform us of the changes to the e-mail address: prodaja@dubaiparfem.shop or to the address MSTV jdoo, Franje Krežme 16, 31000 Osijek, Croatia.

 

CHILDREN'S CONSENT

Children under the age of 15 may provide us with personal information through our website (or otherwise) only with the permission (consent or approval) of the person with parental responsibility for the child (either a parent or guardian).

We undertake to never knowingly collect personal information from individuals who we would be aware are under the age of 15. We will not use or disclose this information to any unauthorized third party without the consent of the holder of parental responsibility for the child.

Taking into account the available technology in such cases, the administrator shall make all reasonable efforts to verify whether the holder of parental responsibility for the child has given consent.

 

YOUR RIGHTS

Right to withdraw consent: if you, as an individual, have given your consent to the processing of your personal data (for one or more different reasons), you have the right to revoke that consent, without this affecting the validity of the data processing, which was carried out on the basis of consent until its revocation;

Withdrawal of consent to the processing of personal data does not have any negative consequences or sanctions for the individual. However, it is possible that the controller may no longer be able to offer the individual certain or more services after the withdrawal of consent to the processing of data, if these are services that cannot be offered without personal data (e.g. a benefits club or customized notifications).

Right of access to personal data: As an individual, you have the right to obtain confirmation from the controller that personal data about you is being processed, and where this is the case, access to personal data and information (on the purpose of the processing, on the type of personal data, on the users, on the retention period, i.e., measures for deciding the time period, on the existence of the right to rectification or erasure, the right to restriction and objection to processing and the right to complain to the supervisory authority, on the source of the data, if the data was not collected from you, on the existence of automated decision-making, together with profiling, the reasons for it and the significance and consequences of such processing for you, and other information in accordance with Article 15 of the General Data Protection Regulation – GDPR).

Right to correction of personal data: as an individual you have the right to have the seller correct inaccurate personal data relating to you without undue delay. As an individual, you have, taking into account the purposes of the processing, the right to supplement incomplete data, including submitting an additional statement;

Right to erasure of personal data ("right to be forgotten"): As an individual, you have the right to have the seller erase personal data concerning you without undue delay, and the seller must erase the data without undue delay, where one of the following reasons exists:

(a) the data are no longer necessary for the purposes for which they were collected, i.e. processed,

(b) if you withdraw your consent and there is no other legal basis for the processing,

(c) if you do not agree to the processing and there are no overriding legitimate grounds for the processing,

(d) the data have been processed unlawfully,

(e) the data must be erased for compliance with legal obligations under EU law or Member State law to which the seller is subject,

(f) the data was collected in connection with the information society's service offerings.

Right to restriction of processing: As an individual, you have the right to have the seller restrict processing when one of the following applies:

(a) if you dispute the accuracy of the data for a period that allows the provider to confirm the accuracy of the data,

(b) the processing is unlawful and you oppose the erasure of the data, instead requesting the restriction of their use,

(c) the seller no longer needs the data for processing, but you need it for the exercise, exercise or defense of legal claims,

(d you have lodged an objection to the processing until it is confirmed that the legitimate grounds of the seller override your grounds;

Right to data portability: As an individual, you have the right to receive the personal data concerning you, which you have provided to a seller, in a structured, commonly used and easily readable format and you have the right to transmit this data to another controller without hindrance from the seller to whom the personal data were provided, when:

(a) the processing is based on consent or a contract and

(b) the processing is carried out by automated means.

As an individual, when exercising the aforementioned right to portability, you have the right to have your personal data directly transferred from one controller (seller) to another, where technically feasible;

Right to processing of complaints: As an individual, you have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data which is necessary for the performance of tasks carried out in the public interest or in the exercise of official authority vested in the seller or is necessary for the legitimate interests pursued by the seller or a third party, including profiling based on such processing; the seller shall cease processing the personal data unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.

Right to file a complaint with the supervisory authority:  As an individual, you have the right to lodge a complaint with a supervisory authority in the country where you reside, work or where the alleged infringement occurred, if you believe that the processing of personal data relating to you violates the rules on personal data protection.

An individual may request from the administrator all information relating to the exercise of rights in relation to personal data, in writing to the address MSTV jdoo, Franje Krežme 16, 31000 Osijek, Croatia.

For the purposes of reliable identification in the case of exercising rights related to personal data, the administrator may request additional information from the individual; in the event that the individual cannot be reliably identified, the request may be rejected.

The controller must respond to the request of an individual exercising rights regarding personal data without undue delay and no later than one month from receipt of the request.

 

NOTICE OF CHANGES

Any changes to the Privacy Policy will be posted on this website. By using the website, the person confirms that he accepts and agrees with the entire content of this Privacy Policy.

Updated: 04. 04. 2025.